Difference Between Service and Hospitality

Key Difference – Service vs Hospitality

Service and hospitality are two common words that are used in business context. Service refers to a valuable action, or effort performed to satisfy a need or to fulfill a demand; intangible products such as education, insurance, transportation, banking, etc. are considered as services. Hospitality refers to the friendly and generous treatment of customers. Therefore, thekey differencebetween service and hospitality is thatservice includes fulfilling the customer’s needs whereas hospitality is the emotional connection you make with the customers.

什么是服务？

Service refers to the action of helping or doing work for someone. Service industry refers to a type of business that provides services or intangible products to customers. Transportation, communications, insurance, real estate, food industry (restaurants, cafes), health care, legal services are some examples businesses that belong to the service industry. These industries do not provide a tangible product, rather provides a service or an intangible product.

In business, service is also what you offer your customers. It’s a sequence of acts, tasks, and procedures that respond to the needs or demand of the customer. For example, if you are a restaurant owner, the food you offer is the service you provide for your customers. Similarly, if you are a real-estate, finding a suitable property that fulfills your client’s needs is the service you provide.

However, the service you provide may not be unique – it can be mimicked or copied by another competitor as well. For example, another restaurant can serve the same menu with the same prices as your restaurant.

What is Hospitality?

款待是对游客和客人的慷慨和友好的待遇。在服务行业中，款待使您的业务变得独特而令人难忘。酒店业描述了您在收到您提供的服务时使客户感觉如何。基本上，它描述了您如何对待客户。如果您热情友好，他们将成为您的普通客户。

Your hospitality will be apparent from the smile you wear, the tone of your voice, eye contact, and your actions; these will create a positive impression in your customers.

Furthermore, the term hospitality industry refers to any business that provides customer satisfaction and meets leisurely needs rather than basic ones. Hotels, restaurants, airlines, cruise lines, tourism, etc. belong to this industry.

What is the difference between Service and Hospitality?

Meaning:

Service是指您为客户提供的无形产品。

Hospitalityrefers to the way you treat your customers.

Need vs Feelings:

Serviceincludes fulfilling the customer’s needs.

Hospitalityis how you make your customers feel while receiving the service.

Replication:

Serviceyou offer can be copied by other competitors.

Hospitalityis what makes your business unique.

Image Courtesy:

“Receptionists” By Evan Bench from Paris, France – Reception(CC BY 2.0)viaCommons Wikimedia

“Food served in Peru”By 5lab –(CC BY-SA 2.0)viaCommons Wikimedia